Verification video not uploading: how to get it through

Updated 2 Oct 2026 by TopOnMaps team

Quick answer

Most upload failures come from a video that's too long, a weak mobile connection, or an outdated Google Maps app. Record a shorter continuous video, update the app, connect to stable Wi-Fi, and upload again from the verification screen.

Why it happens

  • The video is too long or too large

    Long recordings create big files that fail on slower connections.

  • Weak or switching mobile data

    If your phone drops between 4G and Wi-Fi during the upload, it can fail without a clear error.

  • Old app version or full storage

    An outdated Google Maps app or a phone with almost no free storage can stop the upload.

How to fix it

  1. Update the Google Maps app

    Install the latest version from the Play Store or App Store, then restart your phone.

  2. Free up some storage

    Clear old videos or downloads so the phone has room to process the recording.

  3. Record a shorter video

    Keep it to the essentials, roughly one to two minutes, still in one continuous take.

  4. Upload on stable Wi-Fi

    Stay on one Wi-Fi network and keep the app open on screen until the upload finishes.

  5. Try another phone if it keeps failing

    Sign in to the same Google account on a different phone and record and upload from there.

Questions

Can I upload a video I recorded earlier?

Verification is designed around recording through the app. Recording fresh from the verification screen avoids most problems.

Still stuck? We can fix it for you.

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