Google Business Profile for pharmacies and medical stores in India

Pick your categories

Also add, if they fit

• Add "Medical supply store" only if you stock items like BP machines, wheelchairs or walkers, not just a few strips and bandages.
• Add "Homeopathic pharmacy" only if you sell homeopathic medicines as a real part of your stock.

See every business type in the category finder

What to list

Use the Services and Products sections for what people ask about on the phone. Don't list individual prescription medicines.

• Prescription medicines
• Home delivery, with the areas you deliver to
• Order on WhatsApp, if you take orders that way
• Medical devices like BP monitors, glucometers and nebulisers
• Surgical items and dressings
• Baby care products
• Ayurvedic or homeopathic medicines, if you stock them
• Late night or Sunday service, if you're open

Photos that work

• The shop front at night with lights on, if you stay open late. People searching at night want to see that you're open.
• The board with your shop name, matching your profile name exactly.
• The counter and shelves, tidy and well lit.
• Your delivery bike or staff, if you deliver.
• Device shelves, like BP monitors and glucometers.

What to post about

• Changes to your hours, and whether you're open on Diwali, Holi, Eid or other holidays. This is what people need most.
• Home delivery: which areas, minimum order if any, and how to order.
• New stock of devices or items people often ask for.
• A reminder to bring an old strip or prescription when you're not sure of a medicine name.

When and how to ask for reviews

Ask at billing, and ask your regulars. Someone who buys monthly medicines from you is the best person to describe your service.

1. 1

   QR code on the counter

   Put your review QR code where people pay, next to your UPI QR, so it is easy to see.

2. 2

   Ask regular customers first

   Families who buy monthly medicines know your service best. Ask them once, in person.

3. 3

   Add the link to delivery messages

   If you take WhatsApp orders, send the link once after a delivery.

4. 4

   Ask everyone, offer nothing

   No discount, no free item for a review. Ask every customer the same way.

Whenever you ask, Google's rules apply: ask every customer, not only the happy ones, and never offer anything in return for a review.

Mistakes to avoid

• "24 hours" in the name

  Don't add "24x7" or "open all night" to your business name. If you're open round the clock, set your hours to open 24 hours instead.

• Offers on medicines

  Rules on advertising medicines and discounts apply to pharmacies. Check the current rules for your licence before posting any offers.

• Wrong hours on holidays

  A closed pharmacy at night when Google says open causes real harm and angry reviews. Use special hours for every holiday.

Questions